Shipping policy

At VELGO, we carefully prepare every order to ensure your products arrive safely and in excellent condition.

Order Processing

Orders are typically processed within 1–3 business days. Personalized or customized items may require additional processing time. Any applicable processing time will be clearly stated on the product page.

Shipping

Shipping options, estimated delivery times, and applicable shipping charges are displayed at checkout based on your delivery address and the shipping method available for your order.
Delivery estimates begin after an order has been processed and shipped. Please note that delivery times may occasionally be affected by carrier delays, holidays, weather conditions, or other circumstances outside our control.

Order Tracking

When tracking is available, you will receive a shipping confirmation email with your tracking information once your order has been dispatched.

Address Accuracy

Please review your shipping address carefully before completing your order. VELGO is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided at checkout.

International Shipping

International shipping availability may vary by destination. Customers are responsible for any applicable customs duties, import taxes, or fees imposed by the destination country unless otherwise stated at checkout.

Questions About Your Order

If you have questions regarding the shipment of your order, please contact us through our Contact page.

VELGO
Premium Leather Essentials for Your Pet